MxMnr
by Max Miner

UX/CX Strategy & Design Portfolio

Strategic design for influence, impact & integrity.

 

Connecting insights and ideas across disparate ecosystems to deliver holistic human-centered products, services and business systems.

 
 

Currently

Strategic Design & CX/UX Leadership Consultant
To inquire about working with me or to see my case studies, please get in touch.

 
 
 

What I Do

Strategic Experience Design and Systems Thinking

Crafting products, services and business systems to deliver influence, impact and integrity.

I lead teams and organizations in strategic human-centered design and systems thinking to craft holistic solutions to emerging problems with innovative products, services and business systems.

I apply holistic experience strategy and design thinking to lead teams from idea to execution by applying my unique hybrid expertise to guide cross-functional creative collaboration, build a common vision, and drive rapid design iteration built on strategic data-driven insights.

 
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What that means

INFLUENCE:
All roads in UX/CX lead to influence. Be it in the pursuit of enabling users to exert new influence via new tools/features or to give influencing power to a business via more precisely orchestrated organizational systems - it’s all about influence.

IMPACT:
Strategic design is about insight-driven creative problem solving, in other words, it’s about effecting impact on the system for which you are solving the problem. Impacting human behavior, business outcomes, organizational processes, mental models, creative processes, and more.

INTEGRITY:
No design system today can truly be effective and successful without a foundational focus on creating systems of value, trust, quality, reliability, security, transparency etc. — this is design with integrity.

 

My Work

Overview

Projects I’ve Led

A select collection of projects I’m proud of — products, platforms, frameworks, services & business systems which my teams and I have contributed to creating.

Contact me to access my portfolio

 
 
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Unifying design across Google’s hardware product family

GOOGLE | Experience Strategy & Multi-platform Design Systems

Copy of Innovating Target Retail with Five 3D Mobile Games & Google Project Tango Augmented Reality

Rethinking holiday shopping with 3D mobile gaming & AR

TARGET | Augmented Reality & Mobile Gaming

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Realigning the Bud Light ecosystem to support evolved millennial needs

BUD LIGHT | CX Strategy & Ecosystem Design

Copy of Building Better Blockchain Security Systems from Physical to Digital

Building better personal security for blockchain investors

CONFIDENTIAL | Product, Service & Business Design

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Reimagining the QSR business model with mobile subscriptions

72ANDSUNNY Innovation | Service & Business Design

Copy of Defining a Holistic Experience Strategy for the Future of Disney Retail

Developing a future-forward omni-channel experience strategy

THE DISNEY STORE | Experience Strategy & Communications Design

Copy of Architecting Processes to Optimize Design Impact for R/GA & Google’s Media Lab

Defining cross-functional process for rapid design optimization

GOOGLE MEDIA LAB & R/GA | Process Design

Copy of Testing & Enhancing Mobile App Usability for Coors Light Rewards

Researching & optimizing usability for mobile loyalty experience

COORS LIGHT | UX Research & Mobile App Design

Creating an accessible, data-first design framework for transparency

GOOGLE TRANSPARENCY REPORT | Design Systems & Data Design

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Bringing Star Wars to life through Google platforms & products

GOOGLE x STAR WARS | Mobile App, VR & Communications Design

Copy of Redesigning Google’s Blockly WYSIWYG Coding Tool for Mobile Users

Redesigning an interactive coding and educational platform for girls

GOOGLE MADE W/ CODE | Product & Web Design

Designing the interface experience for the first Lexus mobile remote

LEXUS | Mobile App Design

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Architecting an in-universe franchise ecosystem for Avatar fans

21ST CENTURY FOX | CX Strategy & Platform Design

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Overhauling an iconic educational learning experience for kids

SAN DIEGO ZOO KIDS | CX Strategy & Platform Design

Copy of Enhancing Product Customization for Nike-Sponsored Universities

Redesigning product customization for sponsored university teams

NIKE | Product & Web Design

 

 

Portfolio Case Studies

Password Protected

Get a deeper look into my work, process, approach and design thinking methods with these design case studies.

See the bottom of this page for more Design Documentation Samples.

Contact me to request the password.

 

 

my Background

Proven expertise leading strategic design from vision to execution.

I’ve led multidisciplinary teams and organizations to create digital and physical products, services, programs, frameworks, dynamic communication systems, new business ventures and more.

For more information about my resume and background:

See my LinkedIn profile

 
 

Design

10+ years

Professional design experience

  • First began designing and creating art professionally as a freelance designer more than 15 years ago.

  • Professional experience in web, graphic, apparel, print, branding and other misc. creative design areas.

  • Formally trained and gallery-shown, fine artist.

UX/CX Design

8+ years

In UX/CX strategy & design

  • Designed and shipped numerous products and services including mobile apps, enterprise software, brand UX/UI frameworks, AR/VR experiences, mobile games, e-commerce platforms and more.

  • Additionally I’ve led the strategic design of projects including nonprofit programs, hardware systems, blockchain technologies, ad tech solutions, creative workflows, data-driven learning methodologies and rapid DTC brand platforms.

Leadership

5+ years

Building & leading teams

  • Led multidisciplinary design teams up to 35+ ppl

  • Built and managed 10+ person UX strategy and design teams including interaction design, UI design, content strategy, experience strategy, UX engineering and more.

  • Led the creation of 3+ new teams/business offerings including R/GA’s embedded team at Google in Mountain View, CA.

 

Current Role

Strategic Design Consultant,
Independent / Freelance

Located in:
Austin, TX (open to travel/remote working)

Connect elsewhere:

 

Previous Roles

Group Experience Design & Strategy Director
72andSunny I Los Angeles, CA

Director of CX Strategy
RED Interactive Agency I Los Angeles, CA

Associate Creative Director, Experience Design (Consultant @ Google)
R/GA embedded @ Google I San Francisco, CA

UX Design Director
72andSunny I Los Angeles, CA

Senior Experience Designer
Team One I Los Angeles, CA

Associate UX Designer
AKQA I San Francisco, CA


Education

Masters, UX & Interaction Design
(secondary emphasis in Production)

Masters Certificate (60-week immersive program)
2011 - Boulder Digital Works (now CMCI Studio),
University of Colorado, Boulder, CO

 

Bachelor of Arts, Philosophy
(secondary emphasis in fine art & economics)

2009 - University of Colorado, Boulder, CO

 

Past Clients

Brands I’ve Worked With

I have had the privilege of leading teams and strategic design thinking for many of the leading strategic design thinking for many of the world’s leading consumer brands and customer experience leaders.

Here are a few of the brands to which I’ve contributed.

 
 
 

Honors & recognitions

Awards My Teams & I Have Won

My teams and I have been fortunate to receive numerous recognitions, awards and honors from these organizations and others.

 
 
 

 

Let’s Collaborate

Want to work together?

Connect on LinkedIn or click the button below to get in touch via my Contact page: